Refund & Cancellation Policy

Headliner is a recurring digital subscription, billed monthly ($3.99/mo) or yearly ($35.99/yr). It unlocks cosmetic and convenience features such as exclusive name styles, animated sticker reactions, a custom announcer phrase, room customization, and mobile host controls. There are no physical goods, and access is granted immediately after payment.

Headliner es una suscripción digital recurrente, mensual ($3.99) o anual ($35.99). Desbloquea funciones cosméticas y de conveniencia. No hay productos físicos y el acceso es inmediato tras el pago.

We offer a 14-day money-back guarantee on your first Headliner payment. If you're not satisfied for any reason, email us within 14 days of that initial charge and we'll issue a full refund — no questions asked.

Ofrecemos una garantía de reembolso de 14 días sobre tu primer pago de Headliner. Si no estás satisfecho, escríbenos dentro de los 14 días posteriores a ese cobro inicial y te reembolsaremos el monto completo.

You can cancel at any time from your account or by contacting us. Cancellation stops all future renewals, and your Headliner benefits remain active until the end of the billing period you've already paid for. Renewal payments are generally non-refundable once charged, so we recommend cancelling before your renewal date if you don't wish to continue.

Puedes cancelar en cualquier momento. La cancelación detiene las renovaciones futuras y tus beneficios continúan hasta el final del período ya pagado. Los pagos de renovación normalmente no son reembolsables una vez cobrados; cancela antes de la fecha de renovación si no deseas continuar.

Email support@loopends.com from the address on your account, and include the order or receipt number from your Lemon Squeezy confirmation email. We aim to respond within 2 business days.

Escribe a support@loopends.com desde el correo de tu cuenta e incluye el número de orden o recibo de tu correo de confirmación de Lemon Squeezy. Respondemos dentro de 2 días hábiles.

Approved refunds are processed by Lemon Squeezy, our merchant of record, back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

Los reembolsos aprobados los procesa Lemon Squeezy al método de pago original. Según tu banco, pueden tardar de 5 a 10 días hábiles en reflejarse.

We may decline a refund where there is evidence of abuse or fraud, or where our Terms of Service have been violated. Free Loopsing accounts are never charged and require no refund.

Podemos rechazar un reembolso si hay evidencia de abuso o fraude, o si se han violado nuestros Términos de Servicio. Las cuentas gratuitas nunca tienen cargos.

Questions about this policy? Reach us at support@loopends.com.

¿Preguntas sobre esta política? Escríbenos a support@loopends.com.